1. Information We Collect

We collect information you provide directly to us, including:

• Account information: your name, email address, and password when you register for an account.
• Order & delivery information: billing and shipping details such as your name, phone number, email, company (if applicable), street address, city, state, and postal code.
• Payment information: your order total and payment status. Card and bank details are collected and processed directly by our payment processor, Paystack — we do not receive or store your full card number.
• Order history: the products, quantities, and amounts of orders you place with us.
• Communications: information you provide when you contact us through the Site, email, or phone, including inquiry type and message content.
• Technical data: your IP address, browser and device information, and session activity, collected automatically to keep the Site secure and your login and cart working correctly.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account;
• Process, fulfil, and deliver your orders, including sharing delivery details with our logistics partner, ShipBubble;
• Process payments securely through Paystack;
• Respond to your enquiries and provide customer support;
• Send order confirmations, delivery updates, and other transactional communications;
• Maintain the security, integrity, and performance of the Site; and
• Comply with our legal and tax obligations.

We do not sell your personal data, and we do not use your information for third-party advertising.

3. Legal Basis for Processing

We process your personal data because it is necessary to perform our contract with you (for example, to fulfil an order), to comply with a legal obligation, or because you have given us your consent (for example, when you submit a contact form). Where we rely on consent, you may withdraw it at any time by contacting us.

4. Cookies & Session Data

The Site uses essential session cookies to keep you logged in and to remember the contents of your shopping cart as you browse. These are necessary for the Site to function and cannot be disabled without affecting your ability to shop with us. We do not currently use third-party advertising or analytics cookies. If this changes, we will update this Policy accordingly.

5. How We Share Your Information

We share personal data only where necessary, with:

• Paystack, to process your payment securely;
• ShipBubble, to arrange and track delivery of your order;
• Professional advisers and authorities, where required by law or to protect our legal rights.

We do not share your personal data with independent stockists. Any purchase you make in person at a stockist's store is governed by that stockist's own privacy practices.

6. Data Storage & Security

We apply reasonable technical and organizational measures to protect your personal data, including encrypted transmission of data over the Site, password hashing, and restricted access to customer data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your account and order information for as long as your account is active and for a reasonable period afterwards to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. You may request deletion of your account at any time, subject to the retention requirements described above.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your personal data;
• Object to or request restriction of certain processing;
• Request a copy of your data in a portable format; and
• Withdraw consent, where processing is based on consent.

To exercise any of these rights, contact us at hello@maadanofficial.com. We will respond within a reasonable time and in accordance with applicable data protection law.

9. Children's Privacy

The Site is not directed at children, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a child has provided us with personal data, please contact us so we can delete it.

10. International Data Transfers

Some of our service providers, such as our payment and logistics partners, may process data outside Nigeria. Where this occurs, we take reasonable steps to ensure your information continues to receive an appropriate level of protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact us:

• hello@maadanofficial.com
• +234 807 795 5804
• Lekki, Lagos, Nigeria